Compare payment methods
Check which methods are shown in your account for your location. A Pix reference in another market or older material does not confirm that transactions are available in Brazil.
Before confirming, review minimum and maximum limits, fees, currency, account ownership and estimated processing time. Keep the receipt and transaction identifier.
Pix and ownership
Pix uses a key or account details to identify the recipient. Carefully check the displayed name and details before confirming a transfer. Do not send money to third parties promising to release funds or accelerate a withdrawal.
The payment account may need to be in the same name as the gaming account. Read the specific terms shown before a transaction.
Track a withdrawal
Check for outstanding identity requests and verify the recipient details. Follow the request in transaction history and retain its reference number.
Illustration: withdrawing R$100 from a R$150 balance leaves R$50 before any fees. Actual fees and limits depend on the terms shown for the transaction.
Deposit checks
Compare the amount with the displayed limit and verify the recipient before authorising a payment. A pending payment may need processing time or review; check the history before retrying to avoid duplication.
If something does not match
Record the amount, date, method and transaction reference. Use these details when contacting support and consult your financial institution when appropriate. Avoid sending a full card image or access codes in support conversations.
Frequently asked questions
Is Pix available?
That depends on the account, location and law. Check the methods presented in the service.
How long does a withdrawal take?
Times vary by method and verification. Check the estimate before confirming.
What if a payment does not appear?
Check your history and receipt, then contact support with the reference; never share a password or code.