A refund and a withdrawal are different operations. A withdrawal requests the transfer of an available balance; a refund requests a review and possible return of a transaction. Losing a bet does not automatically make the money used refundable.
For a duplicate charge, unrecognised transaction or amount discrepancy, record the date, amount and transaction identifier. Promptly check the procedures of the service involved and the payment institution. Do not assume a 24-hour or 30-day deadline without locating the rule applicable to your case.
A review may require receipts and an account-holder check. Present complete facts and do not alter documents. If unauthorised access is suspected, protect the account and payment methods while requesting an investigation; do not make further transactions to try to correct the balance.
When assessing a refund policy associated with 1win, identify who processed the transaction, which conditions apply and how to track the case reference. This page explains the subject but does not receive financial requests or decide whether money will be returned.
